• Ambulance/Air Transport Ambulance, Helicopter, Fixed Wing Ambulance/Air Transport
  • Fire Fire Departments/Districts, Search & Rescue Fire
  • Law Enforcement Police, Sheriffs, Security Law Enforcement
  • Hospitals/Outpatient Hospitals, Urgent Care Facilities,Outpatient Services Hospitals/Urgent Care
  • Physicians Names, office phone, hospital affiliations Physicians
  • Nursing Care Nursing Homes & Rehabilitation, Home Care Agencies, Hospice Facilities Nursing Care
  • Local/State/National Resources Government, Non-government, Commercial Local/State/National Resources
  • Emergency Shelters Schools, colleges, other public and private buildings and facilities Emergency Shelters

By listing and maintaining current contact information, these types of organizations can help save lives.

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About the Emergency Services Directory

The Emergency Services Directory is a free web service, providing a single source reference for all emergency services. It was first published in 1993 as an annual directory covering Livingston and Monroe counties in New York State. The information was put on the web in 2004 with the capability to expand to all states and to all 3066 counties in the U.S.

The directory can be used for many purposes: finding contact information for hospitals, EMS/Fire/Police agencies, 911 systems, emergency managers and related government and non- government resources. It lists which hospital a patient's physician uses. See FAQ for how to search for a doctor in the physician's list.

Other services available

Printed multi-county regional directories were done for many years.  Directory accuracy is dependent on all organizations being listed and updated prior to printing. Request for access to restricted or security-related information can be requested by County/State Emergency Managers, and Fire/EMS Coordinators. (In your request, include your position/role and the reason you need secure access.) Request for restricted access.

About STEP

STEP (Society for Total Emergency Programs) Council of the Genesee Region, Inc. is a tax-exempt, not-for-profit 501(c)(3) organization whose mission is to educate and promote innovations and opportunities for the improvement of emergency services.

These activities began in Rochester, New York in 1963. STEP was founded in 1967 and the STEP Council was incorporated in 1977. The Emergency Services Directory is one of its projects.

Mailing address: STEP, PO Box 18023, Rochester NY 14618



United Way designation number: 1125


You can donate online via PayPal - we ask that you designate the purpose of the donation under the 'Add Special Instructions' box on the PayPal site.

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or please mail your check to:

STEP Directory Donation
PO Box 18023
Rochester, NY 14618

If you have any questions, please do not hesitate to call: 585-672-3737.

When a disaster occurs, how can people find help?  Who is nearby that can help? Is there a directory with up-to-date critical facts that you can quickly turn to?  If you’re in the field of providing help to the public, how do you keep current on others who can also help? 

Now there’s a great low cost solution. The Emergency Services Directory. It’s free. But your tax-deductible donation can help keep it free.

Here are the details.

An Appeal from the Emergency Services Directory editor, David N. Kluge, MD

Thank you to all who have donated over the past 19 years to support this unique reference source.

Today, I am asking you to make a donation to support the Emergency Services Directory (ESD). This will be used to manage and expand this unique service to more counties in both New York State and the nation. This is now possible through this improved website.

For a STEP Council financial report contact NYS Dept. of Law Charities Bureau

Advertising and Sponsorship Opportunities

Your organization can support this unique resource

All donations will be recognized online and in the printed Directories

Advertise an upcoming national conference on the 'News' page

Place a banner ad on the 'Home' page with a link to your website

Place an ad in the printed directories

  • Advertise a national conference
  • Place a banner ad on this website - 300 pixels wide by 150 pixels tall
  • Register your organization as a commercial resource on the website or in the printed ESD

    Register your organization on the website as a 'Resource' - 'Commercial' in order to help organizations find your products or services.

    Include your organization listing in the printed nine-county Finger Lakes Regional Edition (up to 250 characters)

    Example: ABC Equipment
    123 East Street
    Hometown, NY 10000
    1-888-234-5678 Fax: 1-987-123-4567
    Specializes in EMS, Fire, Police and Safety apparatus and electronics



Recent STEP Newsletters:












The STEP Council of the Genesee Region's History and Archives committee manages the Emergency Medical Services collection.

Its mission is:

To collect and preserve historical materials relating to emergency services in the Genesee Region and to chronicle their development. 

It is housed at the Rochester Medical Museum & Archives located at the Rochester Academy of Medicine.  The committee works with EMS organizations in the region to collect, catalog, and organize historical information and equipment that reflect the development of pre-hospital care in the region. Additionally The committee develops and creates historical exhibits to educate the community about this important history.

Preserving the History of EMS First Responders     

From the first volunteer fire companies to the present highly skilled Emergency First Responders, the development of emergency services and pre-hospital care continues to play an important part in modern life.

The History and Archives committee continues to search out and collect important historical data and equipment that tells the story of the history of EMS.  Working with educators from Monroe Community College's EMS training program at the Public Safety Training Facility, the new graduates learn this important history through exhibits and presentations so the next generation of First Responders continue to learn from the past and preserve this rich history for the future. 

The History and Archives committee has an active oral history project that video interviews prominent members of the EMS community.  These Oral Histories catalog the development of the local EMS services through personal experience and provide an important historical resource in scholarly research.   The History and Archives committee participates in the annual EMS Conference hosted by the STEP Council of the Genesee Region by educating and promoting the advancement of emergency medical services.

The collection is open to the public by appointment only by calling the Rochester Medical Museum and Archives at (585) 922-1847 at the Rochester Academy of Medicine, 1441 East Avenue Rochester, NY 14610

Additional displays of EMS & Public Safety equipment can be found at the Public Safety Training Facility (PSTF), a regional emergency training complex for police, fire and emergency medical personal.  It features state-of-the-art aircraft, burn buildings, crime scene, firing range and TEAM/TAC training simulators.







List of Supporters

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